Patient Center

For those with no insurance, Su Clinica also offers a sliding fee discount program for those who qualify based on family size and income. Su Clinica also participates in other programs for which you may qualify. Helpful Su Clinica staff are available to help you sign up for a payment option or program that’s best for you.

Trusted Dental Information and Sources

Have a question about dentistry or oral health? Click here to visit the American Dental Association website MouthHealthy.org. Within you’ll find reliable and up-to-date information provided by experts on all things related to your dental health.

Complaint Resolution

Even in the best dentist-patient relationship, a problem may occur. First, discuss any concerns you have with your dentist. Many times this will help clear up the matter. The dentist should be able to address your issue. Simply bring it to the practitioner’s attention by calling the office. If you do not wish to discuss the dispute or “confront” the dentist, send your complaint in writing – certified mail, return receipt requested, will guarantee receipt. When you contact the dentist, make sure you are prepared to discuss:

The involved date-of-service (treatment date)
Your issue, and
An outcome that will make you happy

By contacting the dentist with your issue before going through other grievance processes, you will likely resolve your issue quickly.

If your concern is still unresolved, the RGVDDS and TDA have a dispute resolution process called Peer Review.

Peer Review

Peer review is an informal process through which problems or disputes can be resolved at the local level by mediation or panel review. It is neither a court of law nor a punitive action hearing. The RGVDDS Peer Review Committee consists of RGVDDS member dentists who volunteer their time and expertise to assist patients and dentists. The volunteers who serve on these committees are dentists who were selected by the leaders of their local societies because of their reputation within the dental community, especially as it relates to their technical knowledge, clinical skill and judgment.

Matters accepted for Peer Review

Appropriateness of Care: The Peer Review Committee shall determine the professional acceptability of planned or completed treatments, consistent with diagnosis. In other words, did the dentist provide appropriate treatment for the condition that existed?
Quality of Treatment: The Peer Review Committee shall determine the acceptability of completed treatment based on the standard of care expected by the profession. In other words, was the treatment performed by the dentist done correctly?

Matters not accepted for Peer Review

Any complaint that doesn’t concern the appropriateness of care or quality of care is not accepted.
If the case involves a payment and/or billing dispute, it is not accepted.
Complaints of poor customer service, practice management or concerning a staff member’s behavior are not accepted.
Insurance complaints and/or disputes are not accepted.
If litigation has been initiated, the case will not be accepted.
If a complaint has already been filed with the Texas State Board of Dental Examiners, it will not be accepted.

If you would like to initiate a complaint, please send an email to drogers@tda.org or call 512.443.3675 and choose option 7 to be connected to the recorded Complaint Line. The following information must be included:

The first and last name of the treating dentist.
The city where the treatment was performed, and
A very brief description of the complaint. Details of the complaint will be required at a later time.

Upon receipt of the required information, you will be provided with the appropriate contact information.

If you are looking for a new dental provider, please visit https://findadentist.ada.org/ to find a member dentist near you.

Page updated

Report abuse

Patient Center

Welcome to our patient information page!

Find a Local Dentist

Low-Cost Dental Clinics and Program Near You

South Enterprize VA Clinic

LOW COST:

Su Clinica - Brownsville

Su Clinica - Harlingen

Su Clinica Dental - Santa Rosa

Su Clinica - Raymondville

Trusted Dental Information and Sources

Complaint Resolution

Rio Grande Valley District Dental Society

The object of this Society shall be to represent the interests of the members of this Society, to encourage the improvement of the health of the public that it serves, and to promote the art and science of Dentistry.